Stay-Play-Slay_FAQ

Frequently asked questions

We aim to provide you with the best possible experience at an affordable price.
Please see below answers to common questions. If you've still got queries or have any special requirements, please don't hesitate to contact us
to discuss. We'll do our best to make your stay as enjoyable as possible.

Checking in

Check-in is from 2pm. Earlier check-ins may be permitted subject to availability.
Depending on the time and day of your arrival, we will either be present to check you in, or we will send information and instructions for check-in to the contact details you have provided.

Parking

Parking is available at the rear of the property, accessed via the laneway off Burt St.

Additional parking is available on Burt and Throssell Streets.

You are welcome to park longer vehicles in the gravel block next door, which is also part of the property.

Please refrain from parking in other premises' parking spaces.

After hours' access

You will be provided with a code to access the doors on Throssell St and the kitchen, so that you may come and go as you please.

Enter * + + #. The door will unlock and you will be able to turn the handle.

Please ensure you leave the doors as you found them (locked or unlocked).

Kitchen

A well-equipped communal kitchen is available for your convenience, with a microwave, oven and BBQ.
Help yourself to tea, coffee, juice and water.
Although we don't supply breakfast, we do provide a selection of condiments. Bring your own bread, or buy some from the deli next door.
Ensure that any dishes you have used are cleaned, dried and put away, ready for other guests to use.
Each room has a small fridge, or you may keep food in the communal fridge if there is room. Please only use what you have brought.
Grocery boxes are provided for your convenience. Please label your box and empty upon departure.

Laundry

A coin-operated laundry is available, with a cold-water washing machine, dryer and iron available for use. Please bring your own washing powder.
A load of washing is $4.
The dryer is $1 per 10 minutes of drying time.
Both machines take $1 coins. Change may be acquired from reception when we are around, or from the deli next door if you ask really nicely!

Bathrooms

Most of our rooms make use of shared bathroom facilities.
There are three bathrooms, consisting of a ladies bathroom, gents bathroom and a unisex bathroom. All have showers, but no baths.
We have one room with its own en suite, which books quickly.

Pets

Unfortunately, we do not allow pets of any description.

Additional Guests

There are occupancy limits on each room, for insurance and safety purposes, based on the number of beds in each room.
Please book the required number of rooms with beds for each person staying.

Checking out

Check out is 10am on the day of departure. Late check-out may be possible upon request, subject to availability.
Please contact us to discuss your requirements.
To check out, simply leave the key in the door.
We hope you enjoyed your stay!

Universal Access

The oldest parts of the building were built more than 100 years ago, before modern universal access standards.
While we will do our best to accommodate your needs, please be aware that there are some steps required to access some areas, some doors are thinner than modern requirements and some handles and switches are high.
Please contact us prior to booking if you have any doubts about our ability to service your needs.

Cancellations

A full refund is provided for any deposits if cancellation notice is given up to one week before the check-in time.
An 85% refund is provided for cancellations less than one week, but up to 48 hours' notice before the check-in time.
No refund is provided if cancellation is within 48-hours of the check-in time.

Smoking

All rooms are smoke-free zones. Smoking is permitted only in designated smoking areas.
Please consider the comfort of your fellow guests.

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