Stay-Play-Slay_FAQ

Frequently asked questions

We aim to provide you with the best possible experience at an affordable price.
Please see below answers to common questions. If you've still got queries or have any special requirements, please don't hesitate to contact us
to discuss. We'll do our best to make your stay as enjoyable as possible.

Reception

We work hard to keep our costs down, so our reception is not manned 24-7, however, the owners, caretaker and staff are often around the property if you need help.

We provide codes on the day of your arrival so that you may check-in at your leisure. You'll also be provided with a phone number to ring if you have any issues, which we'll attempt to solve as quickly as possible.

Please ring ahead if you need to drop off supply parcels or make any other arrangements.

Checking in

Check-in is from 2pm. Earlier check-ins may be permitted subject to availability.

You will have received a booking confirmation through your booking agent our from our system (check your junk mail if you don't see it)

We will send check-in details to the mobile number you have provided on the day of your arrival.

If we are around when you arrive, we'll be very happy to give you the guided tour.

Checking out

Check out is 10am on the day of departure. Late check-out may be possible upon request, subject to availability.

Please contact us to discuss your requirements.

To check out, simply leave the key in the door.

We hope you enjoyed your stay!

Parking

Parking is available at the rear of the property, accessed via the laneway off Burt St.

Additional parking is available on Burt and Throssell Streets.

You are welcome to park longer vehicles in the gravel block next door, which is also part of our property.

A map is provided at the bottom of this page for more information.

Please refrain from parking in other premises' parking spaces.

Linen

Linen is included in the price of your booking, and includes set of a sheets, doona, pillow, blanket, towel, floor mat and flannel for each guest. Beds are made up prior to check-in.

Linen is not to be taken off the property in any circumstances.

Please bring your own beach towel if required.

Please respect our property. Do not dye your hair or perform any other activity that would stain our linen.

We reserve the right to charge for missing or stained items.

Kitchen

A well-equipped communal kitchen is available for your convenience, with a microwave, oven and BBQ.

Help yourself to tea, coffee, juice and water.

Although we don't supply breakfast, we do provide a selection of condiments. Bring your own bread, or buy some from the deli next door.

Ensure that any dishes you have used are cleaned, dried and put away, ready for other guests to use.

Each room has a small fridge, or you may keep food in the communal fridge if there is room.

Please only use what you have brought.

Grocery boxes are provided for your convenience. Please label your box and empty upon departure.

Wireless internet access

We offer free wireless internet access for our guests:

Access point: Black Diamond Lodge

Password: BDLWIFI41 (all capitals for BDL WIFI and the number 41, no spaces)

If you're on a Windows machine, you will need to click through to the second screen to enter the password.

The internet speed may not be great in bad weather or times of high usage, which is entirely out of our control. We have the best available internet for the infrastructure available.

Laundry

A coin-operated laundry is available, with a cold-water washing machine, dryer and iron available for use. You can bring your own washing powder, or purchase a sachet from reception for $1.

A load of washing is $4 (4 x $1 coins).

The dryer is $1 per 10 minutes of drying time ($1 coins only).

Both machines take $1 coins. Change may be acquired from reception when we are around, or from the deli next door if you ask really nicely!

Bathrooms

Most of our rooms make use of shared bathroom facilities.

There are four bathrooms, consisting of a ladies bathroom, gents bathroom and two unisex bathrooms. All have showers, but no baths.

If privacy is important to you, the unisex bathroom located at the rear of the property may be locked during use. Please be courteous to other guests and only lock this door when necessary and try to keep the time to a minimum.

We have just one room with a private bathroom (the Family Suite), which books quickly.

Firepit

We have a great outdoor firepit space that you can enjoy during the cooler months.

A fire starter kit with everything you need to get the fire started is located in the Slay Space co-working space. Wood is stored in the seats around the fire pit for your convenience.

The firepit is not available during a prohibited burning period or total fire ban day.

Management reserves the right to prohibit the use of the fire for any reason.

Pets

Unfortunately, we do not allow pets of any description.

Click here for a handy link for information if you're travelling with pets, or contact the Collie Visitor Centre on 9734 2051.

Smoking

All rooms are smoke-free zones. Smoking is permitted only in designated smoking areas.

Please consider the comfort of your fellow guests.

Additional Guests

There are occupancy limits on each room, for insurance and safety purposes, based on the number of beds in each room.

Please book the required number of rooms with beds for each person staying.

We do not have roll-out beds or portacots.

After hours' access

You will be provided with a code to access the guest access on Throssell St and the kitchen, so that you may come and go as you please.

Enter * your code #. A recording will indicate when the door has unlocked and you will be able to turn the handle.

Please ensure you leave the doors as you found them (locked or unlocked).

Universal Access

The oldest parts of the building were built more than 100 years ago, before modern universal access standards.

While we will do our best to accommodate your needs, please be aware that there are some fairly high steps required to access some areas, some doors are thinner than modern requirements and some handles and switches are high.

Please contact us prior to booking if you have any doubts about our ability to service your needs.

Cancellations

We understand that sometimes things pop up that are out of your control. We are very happy to change dates for bookings as long as we have availability.

A full refund is provided for any deposits if cancellation notice is given at least a week before the check-in time.

An 85% refund is provided for cancellations less than one week, but up to 48 hours notice before the check-in time.

No refund is provided if cancellation is within 48-hours of the check-in time.

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